ICT Support and Services --- Just beyond the obvious in A+, N+

In the software lifecycle, nearly 70% of the cost goes into Support & Maintenance activities of the application. Enterprises & Medium Sized Companies spend an average of 73% of their IT budget on Application Maintenance of existing systems. Application Management presents the most potential for cost savings in global enterprises when you work with professionals. Passive Software Technologies (PST) has seen a long list of partnerships with fortune 500 customers for more than a decade, PST offers a cost effective solution to customers through ;

• Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs).


• Timely resolution of issues and root cause analysis of each issue.


• Established support matrix offering Help Desk services.


• Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach.

Methodology

Passive Software Technologies (PST) has developed a high level of competency in providing Support for IT Operations remotely for many global corporations. PST has a unique and proven Application Management Methodology to ensure:

• Efficient knowledge transfer from existing staff.


• Effective take over of Application support.


• Cost effective services.


• Service is in line with SLAs.

Our Best Practices

• Continuous improvement in support and maintenance services with objective of lowering Total Cost of Ownership (TCO).


• Established practice focusing on defining / improving processes.


• Feedback of lessons learned from projects to practice for wider implementation.


• Generating knowledge repository of issues / resolution for future references.

Our Maintenance Experience

• Experience in supporting mission critical / business critical application for fortune 500 customers.


• Single window for providing application maintenance and support with infrastructure management.


• Providing continuous improvement against industry standards and benchmark.